Direct Debit payments
Due to a technical issue, council tax and business rates payments set to be paid by Direct Debit tomorrow (Thursday 1 May) will now be paid on Friday (2 May).
We apologise for any inconvenience caused.
The council offers an opt-in garden waste collection service every fortnight for residents who want one.
For the 2025-26 subscription period the fortnightly service will cost £46 per bin for the year. Please note, we suspend the service for a short period over Christmas and New Year. In 2025-26 this period will cover at least the dates 22 December 2025 to 2 January 2026 inclusive.
You can opt-in at any time, but there are no discounts for part-year subscriptions.
You can pay by credit or debit card at any time of the day, using our secure website. Once you have signed up, allow up to two weeks for us to send your bin sticker and arrange to empty your bin.
When you opt-in you will receive a bin sticker, which you will need to stick to the body of your bin at the rear, below the handle. This sticker will be unique to you, and will match our records.
We only empty green garden waste bins that display a sticker.
If you're a new subscriber and do not have a green bin at your property, you can order one by completing our online form. You must order a garden waste permit first.
Your garden waste bin may be emptied on a different day of the week to your black rubbish and blue-lid recycling bins. You may need to check your next bin day.
The Warwickshire Waste Partnership is looking to reduce the overall amount of waste collected and to encourage residents to move waste up the "waste hierarchy". This means that we will prioritise waste reduction, then reusing waste, and then recycling whatever waste cannot be eliminated or reused.
Home composting is the best way to deal with garden waste and, where appropriate, food waste. We hope that the opt-in garden waste collection service will encourage residents to home compost as well as or instead of subscribing. However, for residents who cannot compost or who produce a large amount of garden waste the garden waste collection service provides a low-cost way to have their garden waste collected regularly by a trusted service provider.
Waste composition data from the Warwickshire Waste Partnership shows that, since the garden waste collection service was introduced, the total amount of waste produced by residents in Rugby has reduced faster than anywhere else in the county. The amount of waste that residents put into the wrong waste collection bin remains very low.
If you don't want to sign-up to the service you could:
We will not empty black bins that contain garden waste.
If you subscribe to the garden waste collection service, you can put food waste in your garden waste bin. This is because all green waste collected within the green bin will continue to be processed at the In Vessel Composting Facility at Ufton. Warwickshire County Council advise that food waste found in the garden waste bin will not be treated as contamination at this time.
Food waste can also be put in the black bin. This is because we're not allowed to charge for food waste collection.
About 85 per cent of food waste is put in the black bin. In fact, on average half of all waste collected in the black bins is food, and around half of all food waste put in the black bin can be composted at home.
Residents can save money by reducing the amount of food that they waste by following advice of campaigns such as "love food, hate waste".
The following questions and answers have been compiled to help residents to understand the service and decide whether or not they would like to subscribe.
You can sign up and pay online. Payment can be made by debit or credit card. Alternatively you can sign up and pay by phone by calling (01788) 533335. The fee must be paid in full when you sign up to the service.
The service costs £46 per bin for the year, which runs from 1 May to 30 April with a short break at Christmas and New Year. There are no discounts or exemptions. You can sign up at any time, but the cost of the service will remain £46 and will expire in April.
For up to date information see What goes in which bin?
The garden waste collection service is a fortnightly service, but will stop for a short period at Christmas and New Year.
You do not need to contact us to opt out of the service. If you do not subscribe, you will not receive a garden waste collection service. You can stop using the service at any time, but there are no refunds or discounts for part-year subscriptions.
You can subscribe as many times as you wish. The charge will be £45 per bin for the year. If you already have more than one bin you do not have to subscribe for all of them, but we will only empty bins that display a valid permit.
It can take up to two weeks for us to process your request, deliver your sticker and arrange your first collection. However, we will not empty your bin until you have stuck the sticker to it.
No, when you move house the bins must be left at the property. All bins remain the property of Rugby Borough Council. The subscription will continue to the end of the subscription period and cannot be transferred to a new property or refunded.
Residents are responsible for the safe keeping of their bins and bin permits. However if they are lost, stolen or damaged we will repair or replace the bin and sticker free of charge.
We will continue to own the bin. The service you are paying for is to have the bin emptied.
Yes. If you do not want to pay to have your garden waste collected then you can keep your bin but we will not empty it after your last scheduled collection day. If at a later date you choose to sign up for the service you can use your existing bin. The bin will remain our property and must not be used in connection with any trade or any other waste collection service.
Side waste is not collected and bin lids must be fully closed. If your bin is too heavy for the lifting mechanism on the lorry it will be left unemptied until you remove some of the contents.
If you placed your bin out at the correct time for collection and it was missed you should let us know. The collection crews record all bins that are not out for collection. In addition the vehicles have a camera system on them. If we missed your bin we will arrange to empty it within the next few working days. You must leave your bin accessible to the crew.
You can line your bin with newspaper but plastic bags are NOT acceptable in the green bins.
These terms and conditions of the garden waste collection service apply to 1 May 2025 to 30 April 2026 subscriptions.
Note: Garden waste bins may not be collected on the same day of the week as the blue-lid recycling or black rubbish bins. Subscribers should check their next collection day.
These terms and conditions of the garden waste collection service apply to 1 May 2024 to 30 April 2025 subscriptions.
Note: Garden waste bins may not be collected on the same day of the week as the blue-lid recycling or black rubbish bins. Subscribers should check their next collection day.