Report a missed bin
Your bin must be put out for emptying no later than 7.30am. Bins must be placed at the back of the footpath outside your home. We do not collect rubbish left next to bins.
Any missed bins must be reported within two days of the day that collection was due, excluding weekends. For example, if you collection was due on a Thursday and your bin was missed, you must report it to us by the following Monday.
In the event of severe weather or other disruption affecting our service we will publish updates on our service page. We will not return to empty bins that have frozen solid or frozen shut - you should make sure the bin can open and the contents are loose on the morning of collection.
If your bin was missed despite being put out for emptying correctly before 7:30am, let us know by completing this form within two days.
We aim to return within five to seven working days for black refuse bins and blue-lid recycling bins, and within three working days for green garden waste bins.
Please leave your bin out for collection until we have returned to empty your bin.
We will only empty green garden waste bins if you have opted-in to the service and paid.