Report a missed bin

Your bin must be put out for emptying no later than 7.30am. Bins must be placed at the back of the footpath outside your home. We do not collect rubbish left next to bins. Please note, we will not return to empty bins that were put out late or put in the wrong place.

Any missed bins must be reported within two days of the day that collection was due, excluding weekends. For example, if you collection was due on a Thursday and your bin was missed, you must report it to us by the following Monday.

We will not return to empty any bins that were not reported as missed within two days of their scheduled collection date.

In the event of severe weather or other disruption affecting our service we will publish updates on our service page. 

We will only empty green garden waste bins if you have opted-in to the service and paid.

Check known service disruption 

If your bin was missed despite being put out for emptying correctly, let us know by completing this form. We aim to return within five working days.

Report a missed bin

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