Call waiting times
We are currently experiencing a high number of calls to our Customer Service Centre.
In the first instance, please search the website to check whether your reason for calling could be resolved online.
Thank you.
Contact us
Our normal opening hours are Monday to Friday, 9am to 5pm.
Be kind. We do not tolerate abuse or violence against our staff.
Please use the online forms below to ensure a faster response, rather than email our Customer Service Centre directly:
Changes to your Council Tax details
Report a missed bin collection
Press and Media Enquiries
If you have a press or media enquiry or would like to be added to our distribution list for news releases, contact the Communications Team via press@rugby.gov.uk.
Out of hours
In an emergency: (01788) 533533 (follow recorded instructions).
Visiting us
By car:
Using M6 - exit at Junction 1 and follow directions along the A426 towards Rugby.
Using M1 - exit the M1 at Junction 20 (Lutterworth) and follow directions along A426 towards Rugby.
Car parks and parking charges
By train:
Visit The National Rail Enquiries Website For Timetable Information
By bus:
Visit The Stagecoach Website For Timetable Information
By cycle:
Cycle racks can be located to the rear of the Town Hall, via the entrance from the Newbold Road car park.