Peace of mind, 24 hours a day


Lifeline is our personal alarm service, helping you feel safe and supported in your home.

With one simple press of a button, you can speak directly to our trained team in the council’s 24-hour control centre, 365 days a year.
 

How Lifeline works

Lifeline connects your home directly to our control centre.

You can raise an alert by:

  • pressing the button on your Lifeline unit 
  • using your lightweight pendant, worn around your neck, wrist, or attached to clothing 

When you activate Lifeline, you’ll speak to a trained operator who will:

  • contact someone you trust 
  • arrange help 
  • organise an urgent visit to your home if needed
     

Who Lifeline is for

Lifeline can support you if you:

  • live alone and want added reassurance 
  • have a health condition 
  • have a disability 
  • want to maintain your independence with reassurance in place

Important: phone line changes
If you use Lifeline, changes to your phone or broadband service can affect how it works.
 

Contact us if you:

  • change your provider 
  • plan to change provider 
  • are asked to switch to a digital service 

This helps us make sure your Lifeline continues to work when you need it.

Contact us

If you’d like to find out more or speak to someone about Lifeline:
Phone: 01788 579706
Email: Control24H@rugby.gov.uk