We are currently experiencing a high number of calls to our Customer Service Centre.
In the first instance, please search the website to check whether your reason for calling could be resolved online.
Thank you.
Please include details of the incident you wish to complain about
The Hackney Carriage fares came into effect on 1 March 2022
Hackney Carriages, private hire cars and driver identification
Applying for or renewing a private hire operator licence
Register of wheelchair accessible vehicles licensed in Rugby
Dual licences for drivers of taxis and private hire vehicles
Private Hire Vehicles and and Hackney Carriages must not be more than five-years-old.
Fees for licences, vehicle tests and other checks