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We're experiencing a high volume of calls

We're currently experiencing a high volume of telephone calls, so it may take us longer than normal to answer your query.

We appreciate your support and understanding. 

Please search the website to check whether your query can be resolved online.

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We're experiencing a high volume of calls

We're currently experiencing a high volume of telephone calls, so it may take us longer than normal to answer your query.

We appreciate your support and understanding. 

Please search the website to check whether your query can be resolved online.

  1. Home
  2. Housing
  3. For council tenants
  4. Tenant involvement

Tenant involvement

Consumer standards roles and responsibilities of Senior Officers

See the roles and responsibilities of our Senior Officers in housing

Give us feedback

Information on how to complain, comment or pay us a compliment

Have your say and make a difference

Our Offer of Engagement with Tenants, Information on Landlord Services, and the Provision of Performance Information to Tenants.

Housing Ombudsman Complaint Handling Code Self-Assessment

Our self-assessment on our compliance with the code

How to get involved

We want to make sure we provide services you value and which meet your needs

Tenant Satisfaction Measures

Results of the council's Tenant Satisfaction Measures 2024/25 survey.

Tenant newsletter

The Tenant newsletter is our way of keeping you connected, informed and involved.

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