Call waiting times
We are currently experiencing a high number of calls to our Customer Service Centre.
In the first instance, please search the website to check whether your reason for calling could be resolved online.
Thank you.
Act on Energy offers free, impartial advice to householders and small businesses.
If you're struggling to pay your fuel bills or want to check whether you qualify for a grant, the team at Act on Energy can help.
You can call Act on Energy on freephone number 0800 988 2881 from 9am to 5pm, Monday to Friday.
You can also email advice@actonenergy.org.uk so a member of the team can contact you.