What are bed bugs?
Bed bugs are small insects which feed on blood, usually at night while people are sleeping.
The bugs can be found in beds, mattresses, furniture, clothing and other small cracks and crevices.
How do I know if I have bed bugs?
Common signs include:
- small, reddish-brown insects
- blood spots on bedding
- dark spots or marks on mattresses and furniture
- empty skins or eggshells
- bite marks on the skin
Are bed bugs caused by poor hygiene?
No. Bed bugs can be found in any home or property.
The bugs can spread through clothing, luggage, furniture and other belongings.
Can I treat bed bugs myself?
Some minor infestations may be treated using shop-bought products, but bed bugs can be difficult to remove completely.
Professional treatment may be required for larger and/or persistent infestations.
Will one treatment visit solve the problem?
Not always. Depending on the level of infestation, more than one treatment may be needed.
Do I need to prepare my home before treatment?
Please wash bedding and reduce any clutter in the area to be treated.
Will I need to leave the property?
This depends on the treatment used. We'll let you know if you need to make special arrangements during treatment.
Does the quoted price include follow-up visits?
This will depend on the treatment required. We'll let you know if additional visits are needed and whether extra charges apply.
How soon can an appointment be arranged?
Appointment availability varies. We'll discuss available dates and times with you once your request has been reviewed.
I rent my home – who is responsible for treatment?
Responsibility for treatment can vary depending on the type of tenancy and circumstances.
If you rent privately, please check your tenancy agreement or contact your landlord.
Can treatment affect pets?
Some treatments may require pets to be kept away from treated areas for a period.
Please let us know if you have any pets when booking a treatment so appropriate advice can be provided.