Our corporate values

We want Rugby Borough Council to be a fulfilling and enjoyable place to work.

Having a strong set of corporate values helps us to create a positive working environment which, in turn, leads to increased customer satisfaction.

Customer First - we put customers at the heart of all we do.

Act with Respect - we're friendly towards, listen to and respect our colleagues and customers.

Nurture People - we're all champions of our organisation, empowering each other to deliver quality services to our borough.

Drive Excellence - we work towards common goals through co-operation and teamwork, constantly looking for ways to improve our services.

Own It - we take personal responsibility for our actions and commit to working in a sustainable and environmentally-friendly way.

How we support our corporate values

We want our corporate values to be embedded across the organisation.

We support the CAN DO values framework through:

• Recruitment - we select candidates via a competency-based interview process where we measure candidates by both 'job-fit' and 'values-fit'
• Performance management - we manage, supervise and appraise employees by work performance (task delivery) and values (the approach to delivering tasks)
• Learning and development - personal development planning forms part of our performance management processes and corporate learning programmes, ensuring our employees can uphold our corporate values
• Policy - our policies, processes and guidance all support the CAN DO values framework