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We're experiencing a high volume of calls

We're currently experiencing a high volume of telephone calls, so it may take us longer than normal to answer your query.

We appreciate your support and understanding. 

Please search the website to check whether your query can be resolved online.

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We're experiencing a high volume of calls

We're currently experiencing a high volume of telephone calls, so it may take us longer than normal to answer your query.

We appreciate your support and understanding. 

Please search the website to check whether your query can be resolved online.

  1. Home
  2. Housing
  3. For council tenants
  4. Tenant involvement and empowerment
  5. Housing Ombudsman Complaint Handling Code Self-Assessment

Housing Ombudsman Complaint Handling Code Self-Assessment

  1. Housing Ombudsman Complaint Handling Code Self-Assessment 2025
    • Document format: pdf
    • Document size: 0.39MB
    • Download Housing Ombudsman Complaint Handling Code Self-Assessment 2025
  2. Governing body response
    • Document format: pdf
    • Document size: 0.09MB
    • Download Governing body response
  3. Complaints Performance and Service Improvement Report 2024-25
    • Document format: docx
    • Document size: 0.08MB
    • Download Complaints Performance and Service Improvement Report 2024-25
  4. Complaints Performance and Service Improvement Report 2023-24
    • Document format: pdf
    • Document size: 0.23MB
    • Download Complaints Performance and Service Improvement Report 2023-24

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