The code
We act in accordance with the Regulators' Code and our own enforcement policy when inspecting businesses and enforcing relevant legislation.
The Regulators' Code sets out how regulators should enforce legislation while reducing the burden on businesses.
How we work with businesses
We're committed to supporting businesses and encouraging economic growth.
We have produced a guide stating the standard of service you can expect from our regulatory services.
Download our guide - What You Can Expect from our Regulatory Services
Most importantly, we're here to help - we respond to all requests for advice and information within three working days. We will try to contact you on the day of your request to let you know how we intend to respond and when.
Coventry and Warwickshire Growth Hub
Coventry and Warwickshire (CW) Growth Hub, a public-funded business support organisation, works with us to offer businesses support and advice on a wide range of issues, including regulation.
Consider CW Growth Hub your 'first stop shop' for information and advice.
View more information about CW Growth Hub
Tell us what you think
We welcome feedback on our regulatory services. You can email feedback to our regulatory services manager: hs@rugby.gov.uk
You can also send comments, compliments and complaints via our formal feedback procedure
You should use the formal feedback procedure when making an appeal against a regulatory decision or reporting a failure to act in accordance with the Regulators' Code.
Our fees and policies
Corporate enforcement policy*
Food safety enforcement policy*
* Policies currently under review for compliance with the Regulators' Code.