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Council asks residents for feedback on access to services 

Please tell us how you would like to access council services in future.

Cllr Emma Crane
Cllr Emma Crane. Published Friday, 30th July 2021

After a lengthy period of lockdown when many residents found that they were using online and telephone services rather than in person visits, Rugby Borough Council is asking residents how they would prefer to access council information and services in future.

Like many other service providers the council has seen an increase in online transactions and enquiries, with one service seeing 70 per cent of transactions taking place online. Face-to-face enquiries have been limited to urgent enquiries such as homelessness.

Cllr Emma Crane, Rugby Borough Council cabinet member for Communities, Homes, Digital and Communications, said: “Many of our residents are increasingly comfortable buying goods and services online, and we can see that this is reflected by how they are accessing council services too.

“However, it is important that services are designed around the needs of everyone who may need them.

We want to understand how our residents access services, how comfortable they are online, and which service channels they may want to use in future.

“At the same time, we also want to see if our residents would be interested in receiving more information about council services, direct to their inboxes.”

Residents can complete the survey at

The survey will also be available to telephone and face-to-face visitors to Rugby town hall.

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