The council can only get involved in disputes over hedges after the complainant has exhausted all avenues to resolve the matter amicably.

• Read the Government's guide to resolving hedge disputes with neighbours

The council cannot negotiate or mediate between a complainant and a neighbour - we can only act as an independent adjudicator.

The council can issue a remedial notice ordering a hedge to be cut to a height which solves a dispute, but the council cannot order the removal of a hedge.

Failure to comply with a remedial notice carries a maximum fine of £1,000.

The council charges a fee of £300 for its hedge dispute service.

Contact

You can contact the council about high hedge disputes by calling (01788) 533717 or by emailing contact.centre@rugby.gov.uk