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Help for households and businesses

Energy and water bills

AOE logoIf you're struggling to pay your energy bills, Act On Energy offers free and impartial advice to householders and small businesses.

Act On Energy can check whether you qualify for grant support and offer advice on how to cut your energy bills and keep your home warm.

You can call Act On Energy from 9am to 5pm, Monday to Friday, on the freephone advice line: 0800 988 2881.

You can also email the Act On Energy team at

Visit the Act On Energy website

Severn Trent

Severn Trent has increased its support for customers on low incomes struggling to pay water bills with the launch of a £30 million fund.

The Big Difference Scheme offers a discount of up to 90 per cent for any Severn Trent customer with a household income of below £18,278.

You can apply online and should your application be approved, you'll receive a new, personalised payment plan, which includes payments towards any debt on your account.

Severn Trent also has a number of other schemes to support customers struggling with water bills.

Visit the Severn Trent website for more information and to apply for the Big Difference Scheme

Local welfare scheme

Vouchers towards utility bills are available for eligible households using pre-payment meters, paying by direct debit or on receipt of bill.  Call the Local Welfare Scheme on 0800 4081448 or 01926 359182 in confidence before 22 September 2023. For more information see

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