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Freedom of information

Making a request

Before submitting a request, check we don't routinely publish the information you want in our Open Data section. If you would like to make a Freedom of Information request, please use our Freedom of Information request form.

When we receive your request we will write to you to let you know.

When making your request, you must include:

  • Your name
  • An address where you can be contacted (either postal or e-mail)
  • A detailed description of the information you want

We will tell you if you have to pay anything. Most requests are free and we will send our answer by e-mail if possible, but you might be asked to pay a small amount for photocopies or postage in some cases.

We can refuse your request if we think it will cost us more than £450 to deal with. We might then ask you for more details so we can provide the right information you're looking for.

You should be sent a full reply within 20 working days (the deadline starts on the first working day after we receive your form). If we need more time, we will tell you how long it will take.

Some information might be sensitive. If we are not able to give you all the information, we’ll tell you why. You can also ask for environmental information under the Environmental Information Regulations – things like air or water quality, noise and waste as well as any policies, decisions or activities that could affect them.

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