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Bulky waste collection service

Terms and conditions

The council provides an effective and inexpensive solution to removing bulky waste items from your home address.

The service operates five days a week, Monday to Friday, and collections are arranged on specific days of the week dependent on the specified area within Rugby. Due to the popularity of the service, you may have to wait between two to four weeks before your items can be collected in some areas.

Payments and Charges

We require full payment at the time of booking. Please note we do not charge handling fees for Debit or Credit cards. 

We charge £26.50 for up to 3 bulky household items and you will be asked for details of these items at the time you book your collection. All items that are to be removed need to be confirmed at the time of booking. This is to avoid any items being taken by mistake.

If more than 3 items need to be removed (up to a maximum of 6 items) there is an additional charge of £6 for each additional item.

Quotes 

For collections of more than 6 household items, or collections of non-household goods, such as garden sheds or play equipment, a quote can be provided.  

We would aim to carry out a quote within 5 working days and if agreeable, once payment has been made, we aim to collect as soon as possible. Collection would either be on the day that flat-bed crew are in the area or can be specified at the time of the quote by a member of staff in the council's Works Services Unit.

Collection times

At the time of making your booking, upon successful payment, you will be given the earliest day available when there are collections scheduled in your area.

Due to environmental legislation, collection vehicles may differ depending on the type of bulky household waste that you have asked to be removed.

Location/collection points

Your item(s) will be collected from the most accessible point of the property, usually your bin collection point. In most cases this will be at the front of your property, unless your property backs onto an alleyway, then this is where the items ideally should be left for collection. 

Please ensure that items are left for collection at the front boundary of your property and do not leave them on roads or pathways. Please note under no circumstances can our collection staff enter houses or garages. All items must be left outside.

For health and safety purposes please make sure any dogs are kept inside your property whilst our operatives are carrying out the collection.

Please present your items no earlier than the evening before as our collections take place between the hours of 7.30am and 3pm on your confirmed collection day.

Presentation

Items for collection such as mattresses and sofas should not be put out too far ahead of the collection day. This is because, if it rains, these items can become very wet and heavy. We, therefore, ask you to keep items suitably covered if they are outside for a longer period; a simple plastic sheet covering them would help. If an item becomes wet and too heavy to move, this item will not be collected, and no refund will be given.

Items such as fridges/freezers must be empty, otherwise they will not be removed. 

When leaving household items out for collection please ensure they are stored safely and securely so as not to expose others to harm, especially young children. 

Please ensure the area specified for collection is clean and clear of any dog foul, as failure to do so will result in the collection being cancelled and no refund being given. 

Cancellations and changes

Cancellation of bookings or changes to collection dates can be made by telephone only by contacting our Contact Centre direct between 9am and 5pm, Monday to Friday, on (01788) 533332.

Please note, cancellation of bookings or changes to the collection date can only be made up to two working days (9am to 5pm, Monday to Friday) before the scheduled bulky waste collection date. Cancellation/changes cannot be made after this time. Should you need to change or cancel your collection after this time, we'll deduct an administration fee of £3.50 from your refund.

If items are not ready in the specified location on the collection date/times given, a refund will not be issued. A new booking would have to be made and paid for as we will not return a second time to collect the items on the original booking. 

In some cases, items may be taken before we can collect them, however no refunds for booked collections are available unless cancellation takes place as stated above.


Last updated: 14 April 2021

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