Online forms: Report a missed bin collection

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Your bin must be put out for collection no later than 7.30am. Bins must be placed at the back of the footpath outside your home. We do not collect rubbish left next to bins.

Please note, we will not return to collect bins that were put out late or put in the wrong place for collection.

In the event of severe weather or other disruption affecting our waste collection service we will publish updates on our service page. 

Check your next bin day Check known service disruption Check what goes in which bin

If your bin collection was missed despite being put out for collection correctly, let us know by completing this form.

If you have registered with our web site and are signed in, you can leave a form at any time to complete later. You can also view all of your saved and completed forms from your Account page.

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