Rugby Borough Council, Direct Contacts for service departments Benefits:01788 533433; Housing Repairs:01788 533888; Refuse and Recycling:01788 533332; Planning:01788 533759; Building Control:01788 533790; Any other department:01788 533533 Town Hall, Evreux Way, Rugby, CV21 2RR. Opening hours: 9:00am to 5:00pm NOTE: Our quietest times to call or visit, with shortest queues are usually between 2pm-5pm on Tuesdays, Wednesday, Thursdays and Fridays.